It's the middle of summer a few years back at this fishing-equipment factory -- and the heat is on this software developer pilot fish's team.
"One day, every PC in the building rebooted and all unsaved work was lost," fish says. "We received many complaints from users asking what was wrong with our software.
"We developers knew it wasn't our software, but were clueless as to the cause. The network techs felt the same way about their network and its configuration."
Maybe it's just some intermittent glitch, fish figures.
Then, the next day, it happens again. All the PCs reboot, and more complaints flow in.
And the day after that, it happens once more. That's when factory management steps up the heat on the IT guys, informing them that this problem that's nobody's fault will be identified and resolved.